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Terms & Conditions

Terms & Conditions


1. General provisions

These general terms and conditions (GTC) apply to purchases in the online shop With these general terms and conditions, the rights and obligations of the seller (supplier) on the one hand and the buyer (GTC) are defined and specified. Customer, consumer) on the other hand.

The seller and operator of the online shop is the company BIO BRONZ sro based in Hubice 114, 930 39 Hubice, Slovakia

ID: 47 904 020

registered in the commercial register, okr. Court Trnava, section Slovakia SRO, file number 47309/T

Bank details: Tatra banka as

Account number in the form of IBAN: IBAN SK84 1100 0000 0029 4745 8064

All contractual relationships between seller and buyer are concluded according to the law of the Slovak Republic. If the contractual partner is a consumer, the legal relationships that are not regulated by the terms and conditions of are subject to Act No. 40/1964 Coll. Civil Code as amended, Act No. 250/2007 Coll. Consumer Protection Act as amended and Act No. 108/2000 Coll. For consumer protection in door-to-door sales and mail order in the currently valid version. If the contractual partner is an entrepreneur, the legal relationships that are not regulated by the terms and conditions of are subject to Act No. 513/1991 Coll. Commercial Code as amended.


2. These terms and conditions apply in the territory of the Slovak Republic and other EU countries for the purchase of goods that were ordered via electronic commerce (hereinafter "e-commerce") at


3. These terms and conditions come into force on the day of their publication on the website


4. The buyer's rights vis-à-vis the seller under Act No. 250/2007 Coll. On Consumer Protection and Amending the Act of the Slovak National Council No. 372/1990 Coll. on offenses as amended and on Act No. 108/2000 Coll. For consumer protection in the case of door-to-door sales and mail order sales, these terms and conditions remain in their current version.


5. Definitions

Consumer contract - is a sales contract if the parties to the contract are, on the one hand, the supplier and, on the other hand, the consumer, who could not individually influence the content of the proposal prepared in advance by the supplier for the conclusion of the contract.

Seller (Supplier) - a person who acts in the course of entering into and performing a consumer contract in the course of their business or other entrepreneurial activity. It is an entrepreneur who offers or sells products or provides services to the consumer, and also an entrepreneur who supplies the product to the buyer directly or through other entrepreneurs.

The buyer is every visitor to the e-shop who agrees to the general terms and conditions and conditions of complaint and orders goods or services via electronic means of communication. For the purposes of Law No. 108/2000 Coll. "Consumer" is a natural person who does not buy goods in order to sell them to other persons in order to carry out a business, professional or professional activity.

Conclusion of the sales contract - the buyer's order represents a proposal to conclude the sales contract. The sales contract itself comes into being at the time of delivery of the seller's binding consent with the draft of the sales contract to the buyer, ie the binding confirmation of the order by the seller . From this point in time, mutual rights and obligations arise between buyer and seller, which are specified in the sales contract and in these terms and conditions, which are also part of the sales contract.

E-commerce is a computer system that is on the Internet with public access.

Goods or services are any products that are published on e-commerce websites.


6. Price

The purchase price of the goods offered by the seller via is always listed under or next to the photo of the selected goods. All prices quoted for goods are final and without further increase. The operator of the website reserves the right to change the prices in the event of unauthorized interference with the content.

Such a price adjustment does not apply to goods that have already been ordered by the buyer.


7. Order goods

To order the goods, click on the picture of the shopping bag with the corresponding inscription "Insert" "Buy" and the title will be placed in the shopping cart. Then you can decide whether you want to complete the purchase with or without registration (fill out the prepared form) or whether you want to continue shopping. After the binding confirmation of the order, you will immediately receive a confirmation of receipt of the order to the email address you provided.

The prerequisite for the validity of the electronic order is the real and complete completion of all registration forms.

The seller is not liable for delays in delivery and for damage caused by the fact that the buyer did not enter all required data during registration and / or incorrectly filled in the registration form. The electronic order received has disadvantages


8. Payment terms

It is possible to pay for goods and services in the e-shop in the following ways:

a) Cash on delivery - After receiving the goods, you pay in cash directly to SPS Courier to the deliverer

b) Bank transfer - after we have received your order, we will send you an account number and a variable symbol. You pay for the goods in advance to our bank account at Tatra banka. After you have credited the payment to your account, the goods will be shipped within 24 hours. We will inform you by email about the dispatch of the goods.


9. Terms of delivery

The delivery period begins on the day the binding order is received, which contains all the data required for processing. If the ordered goods are not in stock, the seller undertakes to notify the buyer immediately and to agree further measures with him.

The seller arranges the transport to the buyer through: SPS Kuriér


10. Shipping costs, packaging and payment options

Within the Slovak Republic

a) SPS Courier payment after receipt of the goods by cash on delivery

b) SPS Courier prepayment - by bank transfer



11. The e-shop guarantees customers for:

Compliance with the price that was valid at the time the order was sent to the customer

Delivery of goods so that they are not damaged

Delivery of goods in the quantity and range in which they were specified in the order

BIO BRONZ sro is not responsible for:

late delivery of goods by the courier (courier)

Delayed delivery of the goods due to wrong address of the recipient

Damage caused by the courier (courier); Do not accept any visibly damaged goods (damaged packaging, etc.)!


12. Order cancellation

a) The customer has the right to cancel the ordered goods within 12 hours of placing the order without a written cancellation fee (by email).

b) It is possible to cancel an order that has already been sent, but for a fee equal to the transport costs.

At the same time, we reserve the right to cancel your order for goods if we can no longer deliver them to you due to their sale or at the price indicated in the online shop, unless we agree on a replacement with you. We will inform you immediately by phone or email about the cancellation of the order.


13. Consumer contracts and instructions on the right of withdrawal (return of goods without giving reasons)

According to Law No. 108/2000 Coll. from. For consumer protection in doorstep and consignment sales according to § 12, the right to withdraw from the purchase contract within 14 working days from the date of receipt of the goods, then he has another 14 to return the goods in their original condition. The seller is then obliged to return the purchase price for the goods within 14 days of revocation if the consumer sends it back to him in its original state.

The buyer's declaration of withdrawal from the sales contract must be delivered to the seller by the end of the withdrawal period, and at the same time the seller must properly return all the goods in their original condition with all the documents and original labels attached to the goods and deliver the documents to the buyer. For quick processing of the item, it is necessary to return the goods to the same address of the seller listed in the goods documents as the location from which the goods were sent to the buyer.

After receiving the goods and all documents and the form after recognizing the right, we will return the money for the goods to the consumer no later than 7 days after the date of withdrawal from the contract in the manner specified in the form.

In the event of non-compliance with any of the above conditions, the seller will not accept withdrawal from the electronic order and the goods will be returned at the buyer's expense.


14. Personal data protection

a) The buyer declares that he provides his personal data voluntarily for the correct fulfillment of the order.

b) The operator declares that he will not pass on the personal data of the buyer to third parties, except to the transport company for the delivery of goods or services and at the same time, except in cases that arise from these general terms and conditions

c) The operator declares that he processes Zb. from. for the protection of personal data in the currently valid version

d) The buyer has the right at any time to request the seller to delete his personal data from the database free of charge

The buyer declares that all information provided is true. The buyer declares that he is aware of the consequences of providing false information, in particular the fact that such behavior could be classified as a criminal offense.


15. Final provisions

- The seller can change the goods listed on at any time without prior notice.

- The seller reserves the right to change and / or add to these terms and conditions at any time. Changes and / or additions to these terms and conditions come into effect on the day of their publication on the website

- The parties have agreed that communication between them will be by email.

- The parties agree that all disputes arising from legal relationships under the contract or related contracts, including disputes about the validity, interpretation and termination of this contract, will be settled amicably.

- Relationships that are not regulated by these General Terms and Conditions are subject to the relevant provisions of the Civil Code, Law, Law No. 22/2004 on Electronic Commerce and Amending Law No. 128/2002 on State Control of the Internal Market in Issues of consumer protection and on the amendment of certain laws as amended by Act No. 284/2002 and the Consumer Protection Act in the mail order business.

d) The buyer has agreed to these terms and conditions (before submitting the order) by activating the checkbox and at the same time confirms that he has read these terms and conditions and fully agrees to them. By sending an electronic order to the seller, the buyer also confirms his unconditional acceptance of the seller's terms and conditions.


16. Discounts and discount coupons

The seller can give discounts to the buyer:

a) a discount for repeat purchases,

b) a discount based on a one-time discount coupon,

c) The discounts granted cannot be accumulated.

The company will send the customer such a discount coupon along with the terms of its use, validity and value by email. The discount voucher issued in this way cannot be legally enforced.

In the event of withdrawal for any reason from the contract or any other reasonable return of goods to the e-shop customer that were purchased on the basis of the discount coupon applied, the customer is only entitled to a refund of the amount paid for the purchase of goods in addition to the discount coupon applied that exceeds the value of the discount coupon used to purchase the goods. The e-shop can decide whether, in cases in accordance with the previous sentence, the customer should be issued a discount voucher for use with the next order.